PAW Support
Help with purchases, device setup and supervised cat play. For a faster reply, include your PAW version, device model and iOS or iPadOS version.
Contact Nomly
Email fastapps383@gmail.com or message @dsm5e on Telegram. We aim to reply within two business days.
Frequently asked questions
How do I restore a subscription?＋
Open PAW settings and choose Restore Purchases. Make sure the device uses the same Apple ID that made the purchase.
How do I cancel?＋
Open iOS or iPadOS Settings, tap your Apple ID, choose Subscriptions, select PAW and follow Apple’s cancellation controls.
How do I enable Guided Access?＋
In device Settings, open Accessibility, choose Guided Access and turn it on. Open PAW, triple-click the side or Home button, then start Guided Access.
Why is my cat not interested?＋
Try another object, lower the speed, reduce the number of targets, dim the room slightly and keep the first session short. Cats have different play preferences.
Does PAW support iPad?＋
Yes. The App Store version supports iPhone and iPad with iOS or iPadOS 17.6 or later.
What if recording is unavailable?＋
Check the relevant PAW permissions in iOS Settings, confirm that the device has free storage, then restart the app. Include your device and app versions when contacting support.
Safety checklist
- Use a stable surface away from table edges and liquids.
- Supervise every session and stop if play becomes rough.
- Consider a screen protector and inspect the device regularly.
- Guided Access restricts navigation but does not physically protect the device.